Refund Policy
At Malaysia Creator, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
1. General Policy
All purchases made through our website are subject to the terms below. By placing an order, you agree to this Refund Policy.
2. Merchandise & Physical Products
We only accept refunds or exchanges under the following conditions:
- Wrong item received
- Defective or damaged item received
- Item significantly different from the order placed
Requests must be made within 3 days after receiving the item.
To request a refund or exchange, customers must provide:
- Order number
- Clear photos/videos of the item received
- Reason for the request
Approved refunds will be processed to the original payment method within 7–14 business days depending on the payment provider.
3. Non-Refundable Items
The following items are non-refundable:
- Sale or promotional items
- Limited edition or special release items
- Used or washed items
- Digital products or downloadable content
- Event tickets unless the event is officially cancelled
4. Event Cancellation
If an event organized by Malaysia Creator is cancelled by the organizer, customers may be eligible for:
- Full refund, or
- Credit for future events/products
Refund processing times may vary depending on the payment provider and banking institution.
5. Shipping Costs
Shipping fees are non-refundable unless the issue is caused by our error.
6. Contact Us
For any refund or return inquiries, please contact us at:
Malaysia Creator Sdn Bhd
Email: malaysiacreators.hq @outlook.com